All Systems Operational
Website Operational
90 days ago
100.0 % uptime
Today
Customer Databases Operational
90 days ago
100.0 % uptime
Today
Connected Integrations Operational
FTP File Watcher (Vendor Integration) Operational
POS Integrations (DSS Polling) Operational
API Operational
Bank Integration Operational
Mobile App Operational
Classic Operational
R365 Operational
Reporting Operational
90 days ago
100.0 % uptime
Today
Ad Hoc Operational
My Reports Operational
Automated Report Distribution Operational
Custom Financials Reporter Operational
FYIsoft Operational
Check & Invoice Printing Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Oct 28, 2021

No incidents reported today.

Oct 27, 2021

No incidents reported.

Oct 26, 2021
Resolved - We have received no further reports of inability to submit tickets from our Support Center. If you experience any difficulties, please let us know in our chat console (look for the "Chat With Us" button in the bottom right).
Oct 26, 12:07 PDT
Monitoring - Our ticketing vendor has identified the cause of the issue as a flawed code update to a nonessential tool suite component that we have now disabled. At this time, we believe the issue is resolved but will continue to monitor closely. If you experience any difficulties submitting a ticket, please let us know in our chat console.
Oct 26, 09:37 PDT
Identified - Our ticketing system vendor's development team is currently working on a solution to this issue.
Oct 25, 06:17 PDT
Update - Our ticketing system vendor has validated the issue, but has been able to reproduce it only sporadically and is still investigating the underlying cause. We will continue to monitor closely and deliver updates here as they become available.
Oct 24, 13:00 PDT
Investigating - We have received several customer reports that the submission option on our Support Center ticket creation page is not working. We have reported this issue to our ticketing system vendor and are awaiting further instruction. This issue is not affecting all customers, so please feel free to attempt ticket submission if you need to contact us. You can also use our chat option as an alternative (look for the "Chat With Us" button in the bottom right). We'll post updates here as they become available.
Oct 22, 10:34 PDT
Oct 25, 2021
Oct 24, 2021
Oct 23, 2021

No incidents reported.

Oct 22, 2021
Oct 21, 2021

No incidents reported.

Oct 20, 2021

No incidents reported.

Oct 19, 2021

No incidents reported.

Oct 18, 2021

No incidents reported.

Oct 17, 2021

No incidents reported.

Oct 16, 2021

No incidents reported.

Oct 15, 2021

No incidents reported.

Oct 14, 2021

No incidents reported.